Privacy Policy

1. Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, and phone number provided through our contact form.
• Business data shared for service delivery: Product catalogue exports and anonymised order history samples provided by clients to enable configuration work. This data is treated separately from general personal data and is governed by the terms agreed at engagement.
• Technical data: Browser type, approximate location (country/region), pages visited, and time on site — collected via analytics tools.
• Cookie data: Preferences stored locally in your browser. See our Cookie Policy for detail.

Legal basis for processing: Consent (for analytics and marketing cookies), Legitimate interest (for website operation and security), and Contract (for service delivery when you engage us).

Retention periods: Contact form data is retained for 24 months from last interaction. Client business data is deleted within 30 days of project handover unless otherwise agreed in writing.

2. How We Use Your Data

• To respond to enquiries submitted through our contact form
• To deliver agreed configuration services to clients
• To communicate relevant updates about your engagement
• To understand how visitors use our website and improve its content (analytics, with consent)
• To comply with applicable legal obligations

We do not sell personal data to third parties. We do not use your data for automated decision-making or profiling.

Third-party processors: We may use analytics providers (e.g. Google Analytics) that process anonymised usage data. These providers are bound by their own data processing agreements. We do not share identifiable personal data with advertising networks.

3. How We Protect Your Data

• HTTPS encryption for all data in transit between your browser and our servers
• Access to personal data restricted to team members who require it for their role
• Client business data (catalogue exports, order samples) stored in access-controlled environments and deleted after the agreed retention period
• In the event of a data breach affecting your personal data, we will notify you and the relevant authority within the timeframes required under Malaysian law

4. Cookies

Our website uses essential cookies for basic functionality, and optional analytics and preference cookies. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies cannot be disabled as they are required for the site to function.

5. Your Rights

Under Malaysia's Personal Data Protection Act 2010 and applicable regulations, you have the right to:

• Access: Request a copy of personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal of consent: Withdraw consent for processing at any time (this does not affect processing carried out before withdrawal)
• Restriction: Request that we limit processing of your data in certain circumstances
• Complaint: Lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP)

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days of receiving your request.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal data.

7. Children's Privacy

Our services are directed at businesses and individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted personal data through our site, please contact us at [email protected] and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top of this page will be revised. For material changes, we will make reasonable efforts to notify affected users. Continued use of our website after a change constitutes acceptance of the revised policy.

9. Contact

For privacy-related questions or to exercise your rights: